Available for New Opportunities
Business Analyst

Ridhuan May.

Bridging the gap between operational requirements, business user needs, and technical software architecture to engineer high-impact digital solutions.

01+ Years BA Experience
06+ Enterprise Systems
Minimalist Workstation Desk Setup
Core Focus Requirements & Data Specs

BRIDGING BUSINESS NEEDS — TECHNICAL ARCHITECTURE — SYSTEM EFFICIENCY

Ridhuan May — Business Analyst Profile

I am a Business Analyst & Systems Strategist focused on enterprise software ecosystems. I bridge the gap between complex operational bottlenecks and scalable data architecture.

SDLC & UAT System Lifecycle & Acceptance
GAP ANALYSIS Process Optimization
02 / PORTFOLIO CORE

Project Chapters.

Enterprise requirement specs, system blueprints, UAT validation, and data analytics engineered across key client domains.

Requirements & Blueprinting
Perodua Logo

Innovation Supply System (ISS)

  • Facilitated end-to-end requirement gathering from initial kickoff meetings to final documentation.
  • Mapped operational supply chain timelines and business workflows across core system modules.
  • Designed front-facing portal UI specs and executed User Acceptance Testing (UAT) prior to go-live.
Deliverable BRD & Functional Specs
UAT & Quality Assurance
MoveNet Logo

National Logistics Hub

  • Executed comprehensive QC and UAT test scripts across port, customs clearance, and transport modules.
  • Validated smart API integrations and real-time data flow for importers, forwarders, and hauliers
  • Ensured full system adherence to functional requirements, eliminating operational workflow defects.
Deliverable UAT & Integration Test Suite
Enablement & Portals
Pos Logistics Berhad Logo

Digital Transformation & Portal

  • Managed end-user training and operational enablement during critical transformation pre-release.
  • Transformed complex client feedback into structured customer portal design requirements.
  • Engineered intuitive front-end customer portal interfaces to optimize client interactions.
Deliverable User Enablement & Portal Specs
Association Ecosystem
SFFLA Logo

Logistics Member Portal

  • Led UI/UX overhaul and functional redesign for the Selangor Freight Forwarders Association portal.
  • Structured digital member management workflows and streamlined interaction touchpoints.
  • Mapped access requirements to elevate overall digital usability for logistics members.
Deliverable User Role & Access Matrix
Portal Architecture
Maple Terrace Logo

Resident Association System

  • Defined system requirements for resident management and account tracking workflows.
  • Designed and developed responsive resident portal interfaces to improve operational transparency.
  • Mapped accounting visibility features to support resident association administration.
Deliverable Functional System Spec
Data Analytics
Subang Airport Logo

Customer Satisfaction Analytics

  • Executed passenger feedback collection at Subang Airport departure halls, hitting strict daily targets.
  • Cataloged and validated survey entries in internal database with zero error rates.
  • Analyzed passenger sentiment data to recommend operational and facility improvements.
Deliverable Sentiment Metrics & Analytics
Selected Works

Featured Portals.

Tailored digital portal architectures, responsive member management systems, and enterprise user interfaces.

Pos Logistics Customer Portal

Pos Logistics Berhad

Customer Portal
SFFLA Member Portal

SFFLA Association

Logistics Member System
MTRA Resident Portal

Maple Terrace (MTRA)

Resident Management Portal
Interactive Workflow

System Analysis & Execution.

Client Requirements Discovery Meeting
Photo 1 • Discovery

Stakeholder Alignment

Facilitating requirements gathering workshops with client operational teams.

Enterprise BPMN 2.0 Flow Diagram
Photo 2 • Process Specs

Enterprise BPMN 2.0

Mapping end-to-end operational supply chain workflows and data gateways.

User Acceptance Testing Session
Photo 3 • Quality Assurance

UAT & Integration

Executing comprehensive test scripts and validating core API endpoints.

Dashboard Functional Specs
Photo 4 • Dashboard Specs

Data Visualization

Designing front-facing portal UI specs for real-time operational metrics.

User Stories and Backlog Refinement
Photo 5 • User Stories

Functional Backlog

Structuring agile user stories and detailed functional system specifications.